Refund policy

# Refund policy

Yolandala Nano Water is a sealed drink. For food safety and hygiene we cannot

take back a product once it has left us, so **we do not accept returns for a

change of mind.**

If something is wrong with your order, we will put it right.

## What we replace or refund

- A pouch that arrives **damaged, leaking or with a broken seal**

- A pouch that arrives **past its best-before date**

- The **wrong item**, or an item **missing** from your order

## How to tell us

Within **48 hours of delivery**, email **admin@yolandawellness.com** or WhatsApp

**+65 8135 5168** with:

1. Your order number

2. A photo of the problem, and of the outer packaging if it was damaged in transit

You do not need to send the pouch back unless we ask you to.

## What happens next

We will reply within one working day. Once we have confirmed the problem, we

will, at your choice, either **send a replacement** at no cost or **refund the

affected items** to your original payment method.

Refunds are processed within **5 working days** of our confirmation. Your bank

or card provider may take a further few days to show it.

## Pre-orders

You can cancel a pre-order for a **full refund**, including shipping, at any

time before it ships. Message us with your order number. Once a pre-order has

shipped, the rest of this policy applies.

## What we cannot refund

- Opened or partly used pouches, unless they were faulty when they arrived

- Problems reported more than 48 hours after delivery

- Import duties or taxes charged by your country (see our Shipping policy)

- Parcels returned to us because of a wrong address or refused delivery,

beyond what our Shipping policy sets out

## Your legal rights

Nothing in this policy affects your rights under Singapore law, including the

Consumer Protection (Fair Trading) Act, or under the consumer law of the

country you live in.